Return Policy

We accept returns within 30 days of purchase. To qualify for a full refund, all returned items must be returned to us unused, sealed, and in the same condition you received them. If items are delivered to you damaged, we can exchange them for a replacement.

To request a return, email us at casabotanicala@yahoo.com. We will provide you with shipping instructions.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you have not received an expected refund yet, first, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us, and we will investigate.